vip build a box subscription

Terms & Conditions

Notes

Moody Sister's reserve the right to change, add or remove subscriber benefits at any moment. Certain membership subscriptions may expire at the end of a billing cycle. *You will never be charged more than the amount you agreed to without you choosing to re-subscribe or upgrade.

+Billing

This is a subscription service. All memberships bill immediately upon sign-up. The next bill will be 3 months from your sign up date. All membership plans automatically renew each quarter until the service is cancelled by you. No refunds or pro-rated services are available. Please contact us if you need help cancelling your subscription.

+When does my box ship?

As soon as you’d like during the quarter! Your box ships when you build your box in the VIP Portal and checkout. If no box is customized and ordered before the end of your 3 months, we will customize and ship the box for you.

+When do I get my free shipping codes?

Free shipping codes will be published in the Build a Box Portal each quarter and you may access them as soon as you subscribe using the password received in your subscription welcome email. Contact us if you need help accessing the VIP portal.

You may use your free shipping code only once during each quarter.

+how do I build my box? and what’s inside?

When you subscribe you’ll have access to your build a box VIP portal where you will be able to choose 3 items from a drop down list of select items. Items will vary each quarter and may only be available while supplies last. You’ll have a wide variety of items to choose from that will include Facial Care, Hair & Body Care and Mineral Makeup.

You can also choose a “Surprise Me” option on any of the 3 items if you’d like us to choose for you. The items will be selected based on your order history and product/skin preferences you selected when you subscribed.

+What if I don't like what I got?

Because this a membership service, refunds for customized boxes are not available. If you feel like this is just not the right fit, you can choose to stop receiving your build a box (sniff) by cancelling your service.

If you have any damaged / leaked products please email us at love@moodysisters.com so we can help you.

+What if my address changes?

Moody boxes are shipped to the address exactly as it is entered when you subscribed. Any errors or changes are the responsibility of the Member.

If you have moved or are planning to move, or have a new temporary address please contact us at love@moodysisters.com to update your address in our records.

+How to Cancel

To cancel any membership login to your account here. You may also contact us and we can cancel your subscription.

Please note: Once you have paid for any type of subscription service, we are unable to issue a refund. You will receive the benefits of your subscription until the end of the billing cycle. Once cancelled you will not be billed again.